/* Plugin Name: SASBoss WooCommerce Integration Description: A plugin to integrate WooCommerce with SASBoss API. Version: 0.7.1 Author: 13VoIP Pty Ltd License: Commercial License */ if (!defined("ABSPATH")) { exit(); } // Define plugin constants define("SASBOSS_PLUGIN_VERSION", "0.7.1"); define("SASBOSS_PLUGIN_DIR", plugin_dir_path(__FILE__)); define("SASBOSS_PLUGIN_URL", plugin_dir_url(__FILE__)); define("SASBOSS_REPO_URL", "https://dev.azure.com/13VoIP/43846730-84a7-443b-94f3-8867387f3829/_apis/git/repositories/5b1f7dc9-a01f-4ae7-b22c-974daeb973f0/items?path=/&resolveLfs=true&%24format=zip&api-version=5.0&download=true"); // URL to download updates function sasboss_plugin_init() { require_once SASBOSS_PLUGIN_DIR . "admin/class-sasboss-admin.php"; require_once SASBOSS_PLUGIN_DIR . "admin/class-sasboss-api.php"; } add_action("plugins_loaded", "sasboss_plugin_init"); // Add custom action links for settings and check for updates add_filter('plugin_action_links_' . plugin_basename(__FILE__), 'sasboss_add_action_links'); function sasboss_add_action_links($links) { $settings_link = '' . __('Settings', 'sasboss') . ''; $update_link = '' . __('Check for Updates', 'sasboss') . ''; return array_merge($links, array($settings_link, $update_link)); } function sasboss_activate() { // Minimum version requirements $min_php = "7.2"; // Minimum version of PHP required for the plugin $min_wp = "5.0"; // Minimum version of WordPress required for the plugin // Check PHP Version if (version_compare(PHP_VERSION, $min_php, "<")) { deactivate_plugins(plugin_basename(__FILE__)); wp_die(__("This plugin requires PHP version $min_php or higher.", "sasboss"), "Plugin dependency check", [ "back_link" => true, ]); } // Check WordPress Version if (version_compare(get_bloginfo("version"), $min_wp, "<")) { deactivate_plugins(plugin_basename(__FILE__)); wp_die(__("This plugin requires WordPress version $min_wp or higher.", "sasboss"), "Plugin dependency check", [ "back_link" => true, ]); } // Include the plugin.php file for is_plugin_active() function availability include_once ABSPATH . "wp-admin/includes/plugin.php"; // Check if WooCommerce is active if (!is_plugin_active("woocommerce/woocommerce.php")) { deactivate_plugins(plugin_basename(__FILE__)); // Deactivate your plugin wp_die(__("This plugin requires WooCommerce to be active.", "sasboss"), "Plugin dependency check", [ "back_link" => true, ]); } // Create database tables sasboss_create_database_tables(); // Schedule a daily event to check for updates if (!wp_next_scheduled("sasboss_daily_update_check")) { wp_schedule_event(time(), "daily", "sasboss_daily_update_check"); } } register_activation_hook(__FILE__, "sasboss_activate"); // Hook for plugin deactivation register_deactivation_hook(__FILE__, "sasboss_deactivate"); function sasboss_deactivate() { // Clean up any options or transient data if needed sasboss_cleanup(); // Clear scheduled update checks wp_clear_scheduled_hook("sasboss_daily_update_check"); } // Create database tables function sasboss_create_database_tables() { global $wpdb; $settings_table = $wpdb->prefix . "sasboss_settings"; $enterprises_table = $wpdb->prefix . "sasboss_enterprises"; $dashboard_table = $wpdb->prefix . "sasboss_dashboard"; $billing_table = $wpdb->prefix . "sasboss_billing"; $services_table = $wpdb->prefix . "sasboss_services"; $dids_table = $wpdb->prefix . "sasboss_dids"; $sales_table = $wpdb->prefix . "sasboss_sales"; $charset_collate = $wpdb->get_charset_collate(); $sql_settings = "CREATE TABLE IF NOT EXISTS $settings_table ( id MEDIUMINT(9) NOT NULL AUTO_INCREMENT, api_url VARCHAR(255) DEFAULT '' NOT NULL, api_user VARCHAR(255) DEFAULT '' NOT NULL, api_password VARCHAR(255) DEFAULT '' NOT NULL, api_role VARCHAR(255) DEFAULT '' NOT NULL, reseller_id VARCHAR(255) DEFAULT '' NOT NULL, PRIMARY KEY (id) ) $charset_collate;"; $sql_enterprises = "CREATE TABLE IF NOT EXISTS $enterprises_table ( id MEDIUMINT(9) NOT NULL AUTO_INCREMENT, reseller_id VARCHAR(255) NOT NULL, enterprise_name VARCHAR(255) NOT NULL, enterprise_short_name VARCHAR(255) NOT NULL, default_domain VARCHAR(255) NOT NULL, imp_domain VARCHAR(255) NOT NULL, industry VARCHAR(255) NOT NULL, disable_retail_billing VARCHAR(5) NOT NULL, portal_password VARCHAR(255) NOT NULL, address TEXT NOT NULL, contact TEXT NOT NULL, PRIMARY KEY (id) ) $charset_collate;"; $sql_dashboard = "CREATE TABLE IF NOT EXISTS $dashboard_table ( id MEDIUMINT(9) NOT NULL AUTO_INCREMENT, data_key VARCHAR(255) NOT NULL, data_value LONGTEXT NOT NULL, PRIMARY KEY (id) ) $charset_collate;"; $sql_billing = "CREATE TABLE IF NOT EXISTS $billing_table ( id MEDIUMINT(9) NOT NULL AUTO_INCREMENT, enterprise_id MEDIUMINT(9) NOT NULL, invoice_id VARCHAR(255) NOT NULL, invoice_data LONGTEXT NOT NULL, PRIMARY KEY (id), FOREIGN KEY (enterprise_id) REFERENCES $enterprises_table(id) ON DELETE CASCADE ) $charset_collate;"; $sql_services = "CREATE TABLE IF NOT EXISTS $services_table ( id MEDIUMINT(9) NOT NULL AUTO_INCREMENT, service_name VARCHAR(255) NOT NULL, service_description TEXT NOT NULL, service_price DECIMAL(10, 2) NOT NULL, PRIMARY KEY (id) ) $charset_collate;"; $sql_dids = "CREATE TABLE IF NOT EXISTS $dids_table ( id MEDIUMINT(9) NOT NULL AUTO_INCREMENT, did_number VARCHAR(255) NOT NULL, did_description TEXT NOT NULL, PRIMARY KEY (id) ) $charset_collate;"; $sql_sales = "CREATE TABLE IF NOT EXISTS $sales_table ( id MEDIUMINT(9) NOT NULL AUTO_INCREMENT, sale_amount DECIMAL(10, 2) NOT NULL, sale_date DATETIME NOT NULL, enterprise_id MEDIUMINT(9) NOT NULL, PRIMARY KEY (id), FOREIGN KEY (enterprise_id) REFERENCES $enterprises_table(id) ON DELETE CASCADE ) $charset_collate;"; require_once ABSPATH . "wp-admin/includes/upgrade.php"; dbDelta($sql_settings); dbDelta($sql_enterprises); dbDelta($sql_dashboard); dbDelta($sql_billing); dbDelta($sql_services); dbDelta($sql_dids); dbDelta($sql_sales); // Insert default settings row if not exists $exists = $wpdb->get_var("SELECT COUNT(*) FROM $settings_table"); if ($exists == 0) { $wpdb->insert($settings_table, [ "api_url" => "", "api_user" => "", "api_password" => "", "api_role" => "", "reseller_id" => "", ]); } } // Clean up on deactivation function sasboss_cleanup() { global $wpdb; $table_name = $wpdb->prefix . "sasboss_settings"; if (get_option("sasboss_delete_data_on_deactivation") === "yes") { $wpdb->query("DROP TABLE IF EXISTS $table_name"); delete_option("sasboss_plugin_version"); delete_option("sasboss_delete_data_on_deactivation"); } } // Enqueue scripts and styles function sasboss_enqueue_admin_scripts($hook) { if (strpos($hook, "sasboss") === false) { return; } wp_enqueue_style("sasboss-admin-style", SASBOSS_PLUGIN_URL . "admin/css/admin-style.css"); wp_enqueue_script( "sasboss-admin-script", SASBOSS_PLUGIN_URL . "admin/js/admin-script.js", ["jquery"], SASBOSS_PLUGIN_VERSION, true ); } add_action("admin_enqueue_scripts", "sasboss_enqueue_admin_scripts"); // Check for updates function sasboss_check_for_updates() { $latest_version_info = sasboss_get_latest_version_info(); if (!$latest_version_info || is_wp_error($latest_version_info)) { return; } if (!isset($latest_version_info['version'])) { return; } $latest_version = $latest_version_info['version']; $zip_url = $latest_version_info['zip_url']; if (version_compare($latest_version, SASBOSS_PLUGIN_VERSION, ">")) { // Notify about the update $transient->response[plugin_basename(__FILE__)] = (object) [ 'new_version' => $latest_version, 'package' => $zip_url, 'slug' => plugin_basename(__FILE__), 'plugin' => plugin_basename(__FILE__), 'url' => SASBOSS_REPO_URL, ]; } } function sasboss_get_plugin_version() { $plugin_data = get_file_data(__FILE__, array('Version' => 'Version'), false); return $plugin_data['Version']; } function sasboss_get_latest_version_info() { // Azure DevOps API URL to get the VERSION file content $url = "https://dev.azure.com/13VoIP/43846730-84a7-443b-94f3-8867387f3829/_apis/git/repositories/5b1f7dc9-a01f-4ae7-b22c-974daeb973f0/items?path=/VERSION&api-version=5.0"; $response = wp_remote_get($url); if (is_wp_error($response)) { return [ 'success' => false, 'message' => $response->get_error_message(), 'zip_url' => '' ]; } $body = wp_remote_retrieve_body($response); $version = trim($body); if (empty($version)) { return [ 'success' => false, 'message' => __('Version file not found or empty.', 'sasboss'), 'zip_url' => '' ]; } $zip_url = SASBOSS_REPO_URL; return [ 'success' => true, 'message' => __('Latest version info retrieved successfully.', 'sasboss'), 'version' => $version, 'zip_url' => $zip_url ]; } // Download and install update function sasboss_download_and_install_update($version, $zip_url) { $zip_file = download_url($zip_url); if (is_wp_error($zip_file)) { return; } // Rename the zip file $new_zip_file = dirname($zip_file) . '/sasboss plugin.zip'; rename($zip_file, $new_zip_file); // Define a temporary directory to unzip the file $temp_dir = wp_tempnam() . '-sasboss-update'; if (!mkdir($temp_dir) && !is_dir($temp_dir)) { return; } // Unzip the file to the temporary directory $result = unzip_file($new_zip_file, $temp_dir); // Delete the zip file after extracting unlink($new_zip_file); if (is_wp_error($result)) { return; } // Identify the correct source directory $unzipped_files = scandir($temp_dir); $source = $temp_dir; // Check if there's only one subdirectory and use it as the source $sub_dirs = array_values(array_diff($unzipped_files, ['.', '..'])); if (count($sub_dirs) === 1 && is_dir($temp_dir . '/' . $sub_dirs[0])) { $source = $temp_dir . '/' . $sub_dirs[0]; } // Ensure the correct plugin directory name $destination = WP_PLUGIN_DIR . "/sasboss plugin"; rename($source, $destination); // Clean up the temporary directory sasboss_remove_dir($temp_dir); // Update the plugin version update_option("sasboss_plugin_version", $version); } // Helper function to remove directory recursively function sasboss_remove_dir($dir) { if (is_dir($dir)) { $objects = scandir($dir); foreach ($objects as $object) { if ($object != "." && $object != "..") { if (is_dir($dir . "/" . $object)) { sasboss_remove_dir($dir . "/" . $object); } else { unlink($dir . "/" . $object); } } } rmdir($dir); } } // Add manual update check to settings page add_action("admin_init", "sasboss_manual_check_for_updates"); function sasboss_manual_check_for_updates() { if (isset($_GET["check_for_updates"])) { $latest_version_info = sasboss_get_latest_version_info(); if (!$latest_version_info['success']) { $_SESSION['update_message'] = $latest_version_info['message']; $_SESSION['update_success'] = false; $_SESSION['zip_url'] = $latest_version_info['zip_url']; } else { $_SESSION['update_message'] = __('Update check completed successfully.', 'sasboss'); $_SESSION['update_success'] = true; $_SESSION['zip_url'] = $latest_version_info['zip_url']; } // Redirect to the appropriate page if (isset($_GET["page"]) && $_GET["page"] === "sasboss-settings") { wp_redirect(admin_url("admin.php?page=sasboss-settings&update_checked=1")); } else { wp_redirect(admin_url("plugins.php?plugin_status=all&update_checked=1")); } exit(); } } function sasboss_admin_hooks() { if (!current_user_can("manage_options")) { wp_die(__("You do not have sufficient permissions to access this page.", "sasboss")); } add_action("admin_menu", "sasboss_add_admin_menu"); } add_action("admin_init", "sasboss_admin_hooks"); function sasboss_add_admin_menu() { $admin = new SASBoss_Admin(); } function sasboss_display_warning_message() { echo '
'; echo '

' . __("Note: Data may be up to 10 minutes old. We are working towards realtime data feeds in later versions.", "sasboss") . '

'; echo '
'; } add_action('woocommerce_account_dashboard', 'sasboss_display_warning_message'); // Check for plugin updates and show message on plugins page add_filter('pre_set_site_transient_update_plugins', 'sasboss_check_for_plugin_updates'); function sasboss_check_for_plugin_updates($transient) { if (empty($transient->checked)) { return $transient; } // Get the plugin data $plugin_version = SASBOSS_PLUGIN_VERSION; // Check for updates $latest_version_info = sasboss_get_latest_version_info(); if (!$latest_version_info || is_wp_error($latest_version_info)) { return $transient; } $latest_version = $latest_version_info['version']; $zip_url = $latest_version_info['zip_url']; if (version_compare($plugin_version, $latest_version, '<')) { $plugin_slug = plugin_basename(__FILE__); $transient->response[$plugin_slug] = (object) [ 'slug' => $plugin_slug, 'new_version' => $latest_version, 'url' => SASBOSS_REPO_URL, 'package' => $zip_url, ]; } return $transient; } ?>
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Scalable Call Center Solutions | 13VoIP

Call Centre

Scalable Call Center solutions for your business needs.

 

Our Call Center Solutions, where we provide flexible and scalable solutions designed to meet the diverse requirements of businesses of all sizes.
From basic front-of-house operations to comprehensive full-service desk needs, our call centre solutions are tailored to enhance your customer service experience.

Why choose 13VoIP Call Center Solutions?

Scalable to Your Needs: Whether you need a simple front-of-house call handling system or a complex full-service desk, our solutions can scale to meet your business requirements. Easily adjust the system as your business grows or as your call volume changes.

Multi-Device Access: Our call center solutions are accessible on every device, ensuring your team can stay connected and manage calls from desktops, laptops, tablets, and smartphones. This flexibility ensures that your team can work efficiently from anywhere, at any time.

No Installation or Onsite Configuration: Say goodbye to lengthy installations and complex onsite configurations. Our cloud-based solution requires no physical setup, allowing for a quick and seamless implementation. This means you can get started with minimal disruption to your business operations.

Connect Multiple Call Centres: Easily connect users to multiple call centers, providing a unified and streamlined communication system. This feature is ideal for businesses with multiple locations or remote teams, ensuring consistent and efficient call handling across the board.

Advanced Call Queuing: Our solution supports queuing up to 525 calls, ensuring that your customers are always attended to, even during peak times. This reduces wait times and improves customer satisfaction by efficiently managing high call volumes.

 

Key features of 13VoIP Call Center Solutions

  • Customisable Call Routing: Direct calls to the right agents or departments based on predefined rules, ensuring that every call is handled by the most appropriate team member.
  • Real-Time Analytics and Reporting: Monitor call volumes, agent performance, and customer interactions in real-time. Use this data to make informed decisions and optimise your call center operations.
  • Interactive Voice Response (IVR): Implement an IVR system to automate call routing and provide customers with self-service options, reducing the load on your agents and improving efficiency.
  • Call Recording and Monitoring: Record and monitor calls for quality assurance, training, and compliance purposes. Ensure that your agents are providing the best possible service to your customers.
  • Seamless CRM Integration: Integrate with your existing CRM system to provide agents with real-time access to customer information, allowing for more personalised and efficient service.

    Get Started with 13VoIP Call Center Solutions

    Transform your customer service operations with 13VoIP’s Call Center Solutions. Whether you’re a small business looking for basic call handling or a large enterprise in need of a full-service desk, we have the solution for you.

    Contact us today to learn more about how our scalable, device-friendly, and installation-free call center solutions can enhance your business communication.

    Contact us to learn more

    Call us on 1800 My VoIP (1800 698 647) or use the form below to get in touch.